There is exactly one way to reach us, and it is the right one: WhatsApp. No contact forms that vanish, no hold music. Message +62 823 2290 3410 any time — replies land within 15 minutes between 07:00 and 23:00, and the urgent line is monitored around the clock for night arrivals and emergencies. In a life-threatening emergency call 112 first, then message us so we can coordinate in Indonesian.
Hours & Response
💬 WhatsApp — 24/7
+62 823 2290 3410. Standard requests answered within 15 minutes from 07:00 to 23:00, every day including ceremony days. Night messages are triaged immediately and solved or scheduled for morning.
📍 Where We Are
The team lives and works across Canggu, Berawa and Denpasar, with daily routes through Seminyak, Kuta, Sanur, Jimbaran, Uluwatu and Nusa Dua. There is no walk-in office — the chat is the office.
🗓️ Booking Ahead
Transfers and restaurant tables: 24 hours is comfortable, same-day usually works. Visa extensions: start 2–3 weeks before expiry. Peak season (July–August, Christmas): add a day to everything.
🌐 Languages
English and Indonesian natively across the team; Russian and German available on request for complex conversations.
Coverage Map
One chat covers the whole south of the island plus Ubud — fastest where we live, scheduled daily everywhere else. Area-by-area details are on the areas page.
What to Send in Your First Message
Whatever you have — but these three things get you a price fastest: what you need (in plain words), where you are or will be (a pin or villa name helps), and when. Photos always help: the entry stamp for visa questions, the rusty brake lever for rental questions, the menu screenshot for booking questions. Browse services or pricing first if you like — or skip straight to the chat.
Skip the Forms
The chat is the office. Say hello and tell us what the island is throwing at you.
Open WhatsApp