Getting sick far from home is frightening in a way that is hard to explain until it happens — at 02:00, with a fever, in a country where you do not know which hospital is good, what anything costs or how to say 'allergic to penicillin'. Let me say the most important thing first and clearly: in a life-threatening emergency call 112 first. Then message us — we stay on the line, talk to the responders in Indonesian, guide the ambulance to your gate pin and meet you at the hospital. For everything below that threshold — Bali belly that will not quit, a scooter graze that needs proper cleaning, a child's ear infection, a dental crisis — we are the difference between guessing and knowing where to go.
What We Handle
Clinic & Doctor Appointments
Same-day appointments at clinics we trust for the right reasons — good medicine, fair prices — including doctors who do villa house calls for IDR 800,000–1,200,000.
Hospital Accompaniment & Translation
A team member meets you at the hospital, translates between you and the doctors, asks the questions you are too unwell to think of and keeps your family updated.
Insurance & Guarantee-of-Payment Paperwork
We help contact your travel insurer, set up direct billing where the hospital allows it, and collect the documentation your claim will need — while you concentrate on getting better.
Pharmacy Runs & Aftercare
Prescription pickup and delivery to your villa, finding specific medications across pharmacies, follow-up appointment scheduling and check-in messages until you are back on your feet.
Knowing Where to Go Is Half the Battle
Bali has excellent doctors and it has tourist-trap clinics that charge USD 300 for an IV drip of saline and vitamins; from the street they look identical. Our map of which is which is built from years of accompanying clients — we know which international hospital to use for cardiac symptoms, which clinic sets bones properly, which dentist western expats trust with root canals, and which 'emergency clinics' to drive straight past. That knowledge is free in the chat: ask before you go anywhere.
Two honest notes. First, we are coordinators, not medical professionals — we never diagnose, and anything clinical is decided by you and a doctor. Second, prevention is cheaper: most of what we see is scooter-related, so read our scooter safety guide, wear the helmet, and get travel insurance before you need it. Support is fastest across Canggu, Seminyak and Kuta, with Denpasar hospital accompaniment daily. Accompaniment from IDR 500,000 — full rates on the pricing page.
How It Works
Message us on WhatsApp
Message the chat with what is happening. At night, the urgent line wakes a real person.
We confirm the brief
We triage the logistics: which clinic or hospital fits the problem, costs, and whether you need a driver or house call.
You approve a fixed price
You approve the plan and fixed coordination fee. We book, arrange transport and send a team member if needed.
Done — with updates along the way
We stay involved — translation, insurance paperwork, pharmacy runs and follow-ups until you are well.
Pricing in IDR
| Service | Price |
|---|---|
| Clinic appointment booking + guidance | IDR 150,000 |
| Doctor house call to your villa (clinic fee included) | from IDR 800,000 |
| Hospital accompaniment with translator (per visit) | from IDR 500,000 |
| Pharmacy run & delivery | from IDR 150,000 + medicines |
| Night coordination (23:00–07:00) | +50% coordination fee |
Medical costs are paid by you or your insurer directly to the provider — our fee covers coordination only, so we have no incentive to send you anywhere expensive.
Frequently Asked Questions
What should I do in a real emergency?
Can a doctor come to my villa?
Do you work with travel insurance?
Are you doctors?
Someone in our villa is too sick to travel to a clinic at 3 AM. What happens?
Areas We Cover
Feeling Rough? Don't Guess.
Message the chat before you pick a clinic — we point you to the right place at the right price, day or night.
Get Medical Help